Mission & Core Values
Our mission represents our philosophy to provide human services for individuals regardless of label, diagnosis, age, “challenging behavior” or individual characteristic. Our mission is designed to help improve our local, regional and national communities. We emphasize dignity and respect for everyone including students, learners, collaborative agencies, vendors, parents, employees and the provider community.
Our Core Values
The Core Values listed below were designed by families and partners that know who we are and what we represent. They are based on how our community views us, our services and how we administer our business. Including our community in our ongoing development is not only important to us, we believe it’s crucial if you want to make a meaningful difference.
Individuals and families have enough on their plates without having to concern themselves with the opinions of others. We create a judgment-free environment in which participants and families feel welcomed and understood. We offer encouragement, lend a sympathetic ear when needed, and work to address any concerns head-on.
Our ability to care for our clients in a timely manner puts them at ease
and sets us apart. We know the journey to improved quality of life can be overwhelming, which is why we take the time to listen, recognize concerns and put together a plan of action with a healthy sense of urgency. Once the plan is in place, we are hands-on throughout the process, making ourselves available, obtaining feedback, and adjusting accordingly.
We are lifelong learners who create lifelong change for our participants. We are constantly evolving in order to develop and offer the most
effective services possible. A systematic approach to intervention services allows for consistency in the application of our findings, which we’ve accumulated through years of research and experience. We are organized and disciplined in our work, enabling us to build on the strengths of our participants and achieve positive outcomes.
The families we serve entrust us with their most valuable and vulnerable loved ones. We don’t take that lightly. It’s not easy, but we never cut corners or undermine our ethical practice guidelines. Instead, we always do the right thing. We are honored to be able to help our participants and their families and we won’t jeopardize that honor. We work diligently and meticulously to provide the highest quality of care with the highest level of integrity so our participants can live with dignity and respect.
We meet individuals and their families when their lives are in a state of uncertainty. Part of our mission is to bring peace and stability into their lives. That’s why at CBA when we say we’re going to do something, we do whatever it takes to do it. We hold ourselves accountable to reinforce our relationship with and commitment to the individuals, families and case managers we serve.
Leadership qualities are for everyone who wants to acquire them…
CBA’s emphasis on frequent leadership collaboration weaved into flexible supervision-based, developmental models of service delivery, as the cornerstone of high-quality service gives the company huge advantages for automated quality improvement processes. Anyone in any position can be a leader if they work towards those qualities in any job done. Our focus helps create results with superior service delivered. The company’s commitment to frequent feedback, system design & automation, and self-management comes from two decades of service delivery. We aren’t perfect and never will be yet, we continue to focus on learning and support for everyone…
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